The customer may return any product purchased in our store, provided that the product has not been opened or used. Keep in mind that:
1 - The time to make a return of 15 days from the receipt of the order. The delivery date of the order will be the one that the transport company defines in its delivery receipt.
2 - The cost of the return will be borne by the buyer when they are voluntary returns, except if the return is made due to an error in the product that the customer has received (forcible return).
3 - In case of forced return, the customer should contact us by email at email@example.com, indicate the problem and send photographs of the product received in which it is clearly seen in product packaging and the ean code of the product or products . In case the return is accepted, our customer service department will send you a free return label.
4 - In case the return is voluntary, the buyer must send the product to our warehouses at the following address: PG LOGISTICA, C / Bronze nº 12, Burriana, Castellón, Spain, cp 12530.
5 - In case the customer receives a defective or broken product, the same process as in point 3 must be applied.
6 - In case the product is in good conditions and the delivery has been correct, the policy of point 4 will apply.
When a customer returns a product, the return process will be: